Refund Policy

1. Overview

At TRUENATURE HEALTH LTD, we strive to ensure customer satisfaction with all our digital products. This Refund Policy outlines the conditions under which refunds may be requested and processed.

2. Digital Products Refund Policy

Due to the nature of digital products, all sales are generally final once the product has been downloaded or accessed. However, we understand that issues may arise, and we are committed to addressing them fairly.

3. Eligibility for Refunds

You may be eligible for a refund if:

• The product is significantly different from its description
• The product contains technical errors that prevent its use
• You were charged incorrectly or multiple times for the same purchase
• You did not receive the product after purchase
• The refund request is made within 14 days of purchase

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after downloading the product
• Failure to read the product description before purchase
• Incompatibility with your device (if system requirements were clearly stated)
• Requests made after 14 days from the purchase date
• Products that have been used extensively

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us at [email protected]
2. Include your order number and purchase date
3. Provide a detailed explanation of why you are requesting a refund
4. Include any relevant screenshots or documentation

6. Refund Processing Time

Once your refund request is received, we will review it within 5-7 business days. If approved, the refund will be processed to your original payment method within 10-14 business days.

7. Partial Refunds

In some cases, we may offer a partial refund or store credit as an alternative to a full refund, depending on the circumstances.

8. Technical Issues

If you experience technical issues with a product, please contact our support team first. We will make every effort to resolve the issue before processing a refund.

9. Fraudulent Purchases

If we suspect fraudulent activity or abuse of our refund policy, we reserve the right to deny refund requests and take appropriate action.

10. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks may result in the suspension of your account and access to our products.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

12. Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact us at:
Email: [email protected]
Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom